Race software cannot find the NewGenius tool.
Cause
Lack of communication between the connected USB device and the software.
Solution
Verify these steps:
- NewGenius tool properly connected to PC USB, if NOT please connect the NewGenius via USB to PC.
- NewGenius tool properly connected to the 12V power supply, if NOT please connect the NewGenius to the 12V power supply.
- NewGenius tool properly recognised by the PC in the device manager list, if NOT please unplug NewGenius tool, download the last available Dimsport driver setup (http://reserved.dimsport.com/transfer/SetupDimsportDriver_v20.zip) and run it. After the driversetup connect the NewGenius tool to PC via USB and wait for the device recognition by the PC.
- NewGenius tool must be set in the main HOME menu, the first screen with the 4 icons WORK / TOOLS / INFO / STAND BY.
If all these 4 steps are properly accomplished you can now run the software and verify the correct communication between software and the NewGenius device.